Director, Learning Experience Design

Director, Learning Experience Design

Hybrid – 3 days on-site

We are seeking a strategic and innovative Director of Learning Experience Design to lead the design, development, and delivery of learning solutions that elevate performance across the enterprise. This leader will oversee traditional instructional design approaches as well as digital adoption tools like WalkMe, while building a scalable, data-driven infrastructure for learning effectiveness, quality, and resource management.

This role requires a strong blend of strategic leadership, operational execution, and technological savvy—particularly in leveraging AI and emerging technologies to modernize and accelerate learning outcomes.

Learning Strategy & Design Leadership

• Lead the design and evolution of instructional design strategies across modalities (ILT, vILT, eLearning, blended, performance support, WalkMe, etc.).
• Embed design thinking and learner-centric principles into all stages of development.
• Champion and scale the use of WalkMe and other digital adoption platforms to support performance and just-in-time learning.

Resource & Capacity Planning

• Build and implement a capacity/resource planning model to align instructional design resources with business priorities.
• Manage a cross-divisional pool of learning experience designers (centralized, embedded, or matrixed) to ensure consistent quality and delivery.

Technology & Innovation

• Drive the integration of AI and automation tools into the instructional design lifecycle—from content curation to personalization to feedback.
• Evaluate and implement emerging technologies to improve learning effectiveness and scalability.

Quality, Measurement & ROI

• Develop and manage frameworks for evaluating learning impact, quality standards, and continuous improvement.
• Build dashboards and KPIs to monitor instructional design quality, time-to-delivery, learner engagement, and ROI of learning solutions.

Stakeholder Engagement & Collaboration

• Partner with L&D leaders, business stakeholders, and HR partners to identify learning needs and align solutions to business goals.
• Serve as a thought leader on instructional design strategy, best practices, and innovation.

Qualifications

Required

• 8–10+ years of experience in instructional design, learning experience design, or corporate L&D, with at least 3 years in a leadership role
• Deep expertise in adult learning theory, instructional systems design (ADDIE, SAM, etc.), and digital learning formats
• Hands-on experience designing and implementing solutions with WalkMe or similar digital adoption platforms
• Demonstrated experience in building and leading cross-functional teams and managing resource capacity in a matrixed environment
• Strong skills in learning analytics, evaluation (Kirkpatrick levels), and ROI analysis
• Proven ability to integrate technology, AI tools, and automation into learning solutions
• Strong business acumen and ability to connect learning strategy to organizational outcomes

Preferred

• Experience working in large-scale or global organizations
• Familiarity with agile learning development methodologies
• Certifications in instructional design, learning technology, or WalkMe preferred