Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and amazing people like you. At AMN Healthcare, we don't just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare? Because You Deserve the Best:

• Forbes Recognition: We don't just make lists; we make headlines. AMN Healthcare proudly claims a spot on Forbes' prestigious lists not once, but twice! We're among the "Best Large Employers for Women," a testament to our commitment to excellence.

• SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the "Rapidly Advancing Staffing Firms," we have no plans to decelerate in the future.

• Incredible Futures: Join a team that doesn't just talk about building the future; we're shaping it. Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.

Job Summary

The Client Services Lead is a mid-level position for client services. The lead will assist with the Job order process under the direction of a Client Services Manager, gain understanding of the VMS technologies, and become a Subject Matter Expert (SME) in at least one of the technologies used by AMN Healthcare

This position is hybrid, requiring onsite presence 2–3 days per week at the client’s location in Minot, ND. The specific days onsite will be based on the client’s needs and may require flexibility.

Job Duties:

• Use of the Vendor Management Service (VMS) Technologies used (currently 3).

• Job Order Management: Post, fill, cancel, and offer extensions at the direction of the client (based on service level offering)

• Confirmation Management: adjustments to bill rate and start/end dates of contract, send welcome letters

• Respond to Supplier, internal, and customer inquiries promptly, utilizing customer focus techniques and clear communication to educate on the process and resolve issues.

• Staff profile management: prescreen candidates, virtual interview management, set up interviews with the client, and decline and reject staff profile submissions.

• Can we add to Job Duties: Collaborate with the compliance and onboarding teams to streamline processes and avoid missed or delayed starts

• Collaborate with Billing/Accounts Receivable team members to share workload to ensure achievement of team deadlines and deliverables, and ensure time is approved timely manner without revenue leakage.

• Run Client reports (scheduled or on demand), create Customer Support tickets using Salesforce for technical support with Supplier additions, building additional units or facilities, etc.

• A Subject Matter Expert (SME) in at least one of the VMS technologies.

• Understanding existing processes and contributing fresh ideas to enhance team efficiency and implement new, streamlined workflows.

Key Skills

• Excellent written and verbal communication skills

• Customer service oriented

• Detail-oriented

• Proficiency in Microsoft Office

• High-level skill set in Excel

• Customer focus, accuracy, timeliness, compliance with policies, high productivity volume, composure, drive for results, ethics & integrity, innovation & creativity, listening, problem solving, time management, and managing change.

Qualifications

Education & Years of Experience

• High School Diploma/GED plus 5-7 years of work experience

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

 

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role.