Job Summary

The Success Manager I, Workforce Analysis & Optimization is responsible to create long-term, trusting relationships with our customers.  They oversee a portfolio of assigned customers, advising on strategy, transformational change, and software adoption with a technical aptitude.  They work with data metrics regularly to drive clients towards advancing their labor management plans and achieving cost savings goals. This role is also the liaison between cross-functional internal teams to ensure a positive and seamless team and client experience. 

The Success Manager I works closely with all cross-functional departments, with a focus on working directly with the Workforce Optimization Executive Advisors and Smart Square Support team.  Additionally, this role requires excellent verbal, written, and communication skills, and can work with many levels in an organization.  It involves occasional travel.

Job Responsibilities

• Facilitates document creation, i.e. flowcharts, training handouts, client FAQ and templates, implementation updates, etc.
• Develops comprehensive project plans that outline the scope, objectives, tasks, timelines, and resources required for successful client service delivery.
• Identifies potential vendors and suppliers based on project requirements and organizational needs.
• Runs event logistics, including venue selection, catering, audiovisual setup, and attendee registration.
• Provides mentorship and support to team members regarding travel and expense management procedures.
• Serves as the company's guide on the travel management system (Concur) and its associated policies.
• Completes expense reports for assigned team members as needed.
• Coordinates meeting readiness which includes preparing agendas, supplementary materials, and minutes.
• Establishes relationships with office vendors and suppliers, negotiating contracts and handling service agreements.
• Demonstrates proficiency in using the software's functionalities, such as scheduling, prioritization, and analytics.

Key Skills

• Project management skills
• Budget management development and execution
• Negotiation skills

Qualifications

Education & Years of Experience

• Associate's Degree plus 2-5 years of work experience OR High School Diploma/GED plus 4-7 years of work experience

Additional Experience

• Experience preferably in customer service
• Strong verbal and written communication skills
• Organizational skills
• Proven ability to manage multiple projects at a time, while maintaining sharp attention to detail
• Excellent listening and presentation abilities
• Ability to analyze and compiling data into meaningful metrics
• Outlook, Word, Excel, PowerPoint – Excellent Skill level
• Salesforce – Desired

Work Environment / Physical Requirements

• Work is performed in an office/home office environment.
• Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation    

At AMN we embrace the ways we are similar and different; respecting all voices and ensuring everyone has the opportunity to contribute to our collective success. We acknowledge our shared responsibility to foster a welcoming environment where everyone feels recognized and valued. We cast a wide net to recruit and retain competitive talent and build healthcare workforces supportive of the communities we serve. We believe in the power of compassion and collaboration to build healthy communities where access to quality care is available to all. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

At AMN we recognize that in-person connections have value and promote collaboration. You will be expected to come into an AMN Healthcare office at a frequency dependent on the work arrangement for your role