Supervisor, Contracts

ID: Req21232

Location: TX - Dallas

Job Summary

The Supervisor, Contracts leads the Contract Administrator Team to perform at the highest level of quality and accuracy by organizing the day-to-day workload and embracing the principles of a High-Reliability Organization. The role is responsible for coaching the team to meet goals by identifying needs, supporting individuals’ development, and opportunities, and resolving issues expeditiously. The incumbent may perform Contract Administrator duties.

Job Responsibilities

  • Promote a team environment within the Department by modeling strong customer service, morale, and teamwork philosophies to heighten engagement.
  • Demonstrate high-level expertise in all areas of the department, credentialing requirements, clinical knowledge of disciplines, specialties and settings, and system functionality. Understand Vendor Management Systems (VMS).
  • Allocate team resources to address volume fluctuations, assign tasks, and ensure timely and accurate completion. Conduct quality checks by reviewing contracts, placements, and applicable reports.
  • Conduct regular individual meetings (1:1s) with team members to assess production results and progress to develop future performance and discuss team member obstacles & dynamics. Ensure successful onboarding and training of new team members.
  • Address performance issues timely and in collaboration with the Manager; coach performance and behavioral issues directly with team members by investigating and diagnosing root causes to determine the appropriate course of action.
  • Collaborates with internal partners to implement regulatory mandates.
  • Resolve escalation requests by investigating and troubleshooting with internal and external partners to resolve satisfactorily.
  • Support clients’ calls in collaboration with leaders and negotiate contracts, partner with internal customers to secure timely contract implementation.
  • Evaluate processes and guidelines to increase volume, and improve turnaround time and/or accuracy. Proactively and consistently manage multiple projects and meet deadlines. Support IT enhancements to improve performance, time, or cost.
  • Assist Manager in facilitating meetings and activities related to day-to-day operations.
  • Demonstrates ability to manage complex issues while maintaining a flexible positive, cooperative demeanor; adaptability to meet periodic changes in departmental needs.

Education

  • Bachelor's Degree | Preferred

Certifications

  • Certified Federal Contracts Manager (CFCM) | National Contract Management Association (NCMA) | Preferred
  • Certified Professional Contracts Manager (CPCM) | National Contract Management Association (NCMA) | Preferred

Minimum Work Experience

  • 4+ years of exceptional performance in Credentialing or Compliance
  • 2+ years of Client Contract Administrator experience
  • 2+ years of leadership experience
  • Yellow belt certification | Preferred
  • AMIE, Salesforce, or similar ATS system tracking

Key Skills

  • Sales/Negotiation Skills
  • Advanced knowledge of Microsoft Office.
  • Leadership skills.
  • Ability to multi-task.
  • Excellent written and verbal communication skills

Our Core Values

Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate: $74,500 - $88,500 Salary

Final pay rate is dependent on experience, training, education, and location.

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