Strategic Operations Manager

ID: Req21160

Location: National

AMN Healthcare Language Services – Strategic Partnership Solutions (SPS) is looking for a Strategic Operations Manager with experience with scaling business operations and consulting to execution in services and solution delivery in healthcare. The Strategic Operations Manager primary responsibility is overseeing, analyzing, and leading Strategic Partnership Solutions delivery, processes, workflows, and procedures, and acting as an internal consulting strategist and project manager in helping SPS achieve efficiency and presence in the market. This position also has a pivotal voice in helping to shape and guide the future growth, strategy, and development of the AMN Language Services – Strategic Partnership Solutions organization.

Strategy: Support leadership in strategic and operational growth initiatives, including revenue-driving priorities and constant improvement of Strategic Partnership Solutions and AMN language services support operations

  • Lead key analytical, strategic, and operational projects; including Strategic Partnership Solution Pilots
  • ·Push the critical thinking and best-in-class execution of key growth priorities
  • Analyze performance in real-time and adjust approach and forecasts based upon feedback from the marketplace and validation of assumptions
  • ·Leverage industry data sources and primary research to analyze and identify strategic opportunities
  • Scope out and frame up key operational processes, with the end goal of creating playbooks that can scale
  • Develop a deep understanding of the business and market landscape, and provide detail and perspective through rigorous, fact-based analysis
  • Think analytically, critically, and logically to help teams develop simple, integrated, and elegant approaches to complex issues
  • · Work directly with Leadership on new business objectives, financial analyses, and expansion efforts

Operations: Support Strategic Partnership Solution’s mission through implementing policies and continuous improvement of operational systems, processes, and procedures to help improve efficiencies, profitability, and scalability.

  • Manage effectiveness and efficiency of internal support services (Language Service Solutions, Language Services Operations, and Client Support) through coordination and communication between support and business functions
  • Provide consultative insights and recommendations based on data analysis to help inform business decisions and drive strategic planning.
  • Collaborate and coordinate with all teams to produce efficiencies and increase profitability and scalability
  • Collaborate and coordinate with the Site Managers, Account Managers, and Client clinical counterparts (Language Service Directors and C-suite executives) to produce improvements in organizational-wide systems to improve solution delivery and efficacy
  • Collaborate with Language Service operations; strive for efficiencies by working with the team to define Key Performance Indicators (critical metrics); document and improve processes
  • Lead the development of operational metrics and report to management on key initiatives and process enhancements around performance, scale, and efficiency
  • Lead and handle operations teams deploying all internal processes through monitoring, measuring, and providing feedback on process performance
  • Serve a significant role in long-term, strategic planning including development and expansion
  • Work with leadership to handle challenges and implement improvements
  • Lead, coordinate, facilitate inter-departmental projects and meetings, as assigned
  • Capture and distribute meeting notes/minutes, track next steps, and monitor follow-up items as needed
  • Meet regularly with subject matter authorities to develop a deep understanding of the language service operations and business needs
  • Improve the operational systems, processes, and policies in support of the Strategic Partner Solution’s mission/vision/values.
  • Collaborate with and support teams for technology and product application and alignment with approved budgets or strategic priorities
  • Continually refines operational processes and champions review of team processes, workflows, and activities
  • Coordinate/complete special projects assigned by Sr. Director
  • Take ownership of business projects working directly with SPS and internal teams
  • Research, identify, develop and implement operational enhancements to the best help achieve company goals

Process Mapping, Process Improvement and Project Management: Drive improvement in the organization’s effectiveness through business process mapping and the continual evaluation of processes & procedures

  • Lead and coordinate inter-departmental projects, ensuring they are executed effectively and on time.
  • Manage project budgets, resources, and timelines.
  • Collaborate with cross-functional teams to ensure project goals align with organizational objectives.
  • Monitor and report on project progress to leadership.
  • Data Analysis: Identifies sources for, gathers, and analyzes data relevant to processes
  • Research: Reviews standard process research; makes recommendations on appropriate solutions based on research
  • Process Architecture: Designs complex processes, ensures process mapping is complete, interviews stakeholders and process owners to define processes, and helps define standards and methods
  • Process Recommendations: Determines process recommendation documents, including presentations, process maps, supporting metrics, business requirements, and related impact analyses for complex processes or portions of larger or inter-related processes, and shares accountability for realization of results with process owners and present recommendations to collaborators and process owners
  • Performance Management & Control: Defines, develops, and evaluates performance metrics to establish process success, and may participate in working with multiple partners, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success and reviews data post-implementation to measure success and participates in defining standards of improvement success
  • Change Management: Participates in and may lead change management activities associated with process improvement, and engages leadership and stakeholders to obtain support and buy in for changes
  • Create Process Scale: Building and overseeing execution of key operational processes, with end goal of creating playbooks that can scale across markets

Internal Communications: Establish and maintain effective internal communication channels to ensure that information flows seamlessly across the organization.

  • Develop and implement a comprehensive internal communication strategy to keep all staff informed and engaged.
  • Utilize tools and platforms to facilitate internal communication, ensuring that important updates and information are readily accessible to all employees.
  • Implement mechanisms for collecting employee feedback and using it to improve internal communication practices.

Business Operations: Develop a deep understanding of the healthcare industry landscape, market trends, and emerging technologies to stay competitive and drive business growth.

  • Stay up to date with regulatory compliance requirements and healthcare industry best practices.
  • Collaborate with internal teams to develop and implement healthcare business strategies that improve efficiency, scalability, and profitability.
  • Provide insights and recommendations based on data analysis to help inform business decisions.
  • Identify and evaluate potential business opportunities and develop plans to capitalize on them.

Financial Acumen: Understand the financial performance and key metrics of the healthcare industry, including revenue, expenses, profitability, and cash flow.·

  • Collaborate with the finance team to develop and manage budgets, forecasts, and financial models.
  • Find opportunities for cost savings and revenue growth in the healthcare industry and develop plans to capitalize on them.
  • Analyze financial data to identify trends, opportunities, and risks, and provide insights and recommendations to the leadership team.
  • Ensure financial compliance with regulatory requirements and company policies.
  • Communicate business and financial information to stakeholders clearly and concisely.
  • Develop and maintain financial models to forecast financial performance and analyze the impact of different business decisions and strategies, utilizing advanced Excel skills and knowledge of financial concepts to create accurate and reliable models

The Ideal Candidate

To be a strong fit for this opportunity you will have the following skills and qualifications:

SOFT SKILLS

  • Executive presence and effective at cultivating relationships of all kinds and at all levels, leadership that inspires respect and loyalty
  • Record of leading projects with measurable results
  • Superior leadership and management abilities
  • High degree of independence and ability to take initiative
  • Design efficient systems, seek productivity and teamwork
  • A multifaceted, motivated, resourceful, and creative thinker and problem solver
  • Highly organized; comfortable with ambiguity and with handling multiple simultaneous assignments
  • Ability to package and present complex analyses and recommendations clearly
  • Strong analytical and problem-solving skills to quickly recognize issues and opportunities to improve processes and drive efficiencies
  • Ability to analyze and interpret complex data
  • Demonstrated implementation of process improvement methodologies & initiatives
  • Exceptional written, oral, interpersonal and presentation skills
  • Ability to manage multiple priorities while maintaining a high level of detail and organization

EXPERIENCE

  • Bachelor's degree; MBA preferred
  • 5+ years of experience in operations or health care, preferably with a considerable background in management consulting, strategic operations, technology deployment, process documentation, mapping, and management
  • Lean Six Sigma Black Belt certification required
  • 5+ years of broad business management experience
  • Management consulting experience
  • Understanding and experience with project management
  • Experience and high proficiency using Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, and Smartsheet as well as experience with Power BI or similar Business Intelligence (BI) dashboard software
  • Experience with pivot tables, charts & tables in spreadsheets (Excel), or equivalent skill
  • Experience working with strong analytical and problem-solving skills involving data
  • Development of standard operating procedures and maintaining formal documentation of processes
  • Development of process flow diagrams and narratives; identity process improvement opportunities
  • Experience optimizing data workflows and financial model sourcing. Experience with assessing financial strategy, conducting impact analysis, and creating dynamic models to support what-if scenarios

Our Core Values 

Respect Passion Continuous Improvement Trust Customer FocusInnovation  

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer. 

Final pay rate is dependent on experience, training, education, and location.

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