Sr. Program Director

• The Senior Program Director delivers relationship management and account oversight for a large Managed Service Provider (MSP) account by cultivating successful client relationships, and collaborating with internal and external partners to design and execute account strategies – including expansion of AMN service offerings outside of travel nursing to increase revenue, market share, fill rate and overall customer satisfaction. 

Job Tasks:  

• Maintain and assist in expanding Managed Service Provider (MSP) client relationship through direct contact to increase utilization of AMN services, assist with facility order projections, cross-sell AMN services, review and share best practices across MSP clients, and resolve escalated service calls in order to position AMN as a critical partner in the clients’ success. 

• Review and interpret MSP contractual terms to keep internal partners and clients (i.e. Client, Recruitment, Billing) educated and informed of contractual obligations and manage changes in scope of Statements of Work. 

• Develop and present customized market Business Reviews, and contribute to national Quarterly Business Reviews (QBRs) to communicate recent activity and overall effectiveness of the MSP relationship and overall AMN and supplier performance.

• Facilitate strategic planning process with client, in conjunction with Business Reviews, to identify needs for process improvement, discuss product/service expansion opportunities, or system upgrades.

• Communicate strategic account management information and progress-to-goals to AMN executive leadership through presentations, reports, and meetings in order to maintain accountability, set goals, and develop strategies to overcome obstacles. 

• Strategize with Account Management, Sales Leadership, Recruitment, Supplier Partners and other stakeholders to grow and expand business opportunities outside of travel nursing.  

• Facilitate weekly client meetings and 1:1 meetings with Sr. Director of Account Management to monitor progress to goals, strengthen communication, and collaborate on process improvement in order to reach team production objectives.