Specialist II, IT Implementation Support – Implementation Consultant

ID: Req21062

Location: Remote - NJ

Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies?  It takes trailblazers, innovators, and amazing people like you.  At AMN Healthcare, we don’t just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare?  Because You Deserve the Best:

 

  • Forbes Recognition: We don’t just make lists; we make headlines.  AMN Healthcare proudly claims a spot on Forbes’ prestigious lists not once, but twice!  We’re among the “Best Large Employers for Women,” a testament to our commitment to excellence.
  • SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the “Rapidly Advancing Staffing Firms,” we have no plans to decelerate in the future.
  • Incredible Futures: Join a team that doesn’t just talk about building the future; we’re shaping it.  Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.

Job Summary

As a Specialist II, IT Implementation Support – Implementation Consultant at AMN Healthcare Language Services, you will serve as an integral part of the onsite project coordination team, collaborating with the Implementation Manager. In this role, you will work closely with customers and internal Account Managers to facilitate the detailed implementation and service experience. Your primary responsibilities will include assembling client-facing equipment for Video Remote Interpreting (VRI) and Over Phone Interpreting (OPI) services, acting as a point of contact for customers, collaborating with Account Managers, providing training on product usage and software, and ensuring successful deployment of physical equipment to final locations.

Job Responsibilities

  •  Skillfully assemble client-facing equipment used for VRI services, ensuring functionality and reliability.
  • Act as a main point of contact for customers throughout the implementation or service projects
  • Collaborate with Account Managers, participating in pre-implementation calls and providing insights to optimize processes.
  • Analyze current processes, capture product feedback, and work with Account Managers to address any open issues.
  • Communicate project progress to Account Manager, Implementation Manager, and Project Manager.
  • Deliver training on the usage of products and software to clients and end-users.
  • Ensure the successful deployment of physical equipment to final locations, overseeing the setup process.
  • Serve as an AMN Language Services product specialist, possessing in-depth knowledge of products and services.
  • Act as a subject matter expert for customer support while working onsite.
  • Analyze current processes to optimize and improve efficiency in implementation and service experiences.
  • Undertake ad hoc processes as needed for successful project outcomes.

Key Skills

  • Superb communication skills written and verbal with internal and external customers.
  • Proven project and time management skills.
  • Strong interpersonal skills and ability to meet deadlines.
  • Diligent, highly motivated, and able to work in a fast-paced environment.
  • Client management skills, integrity, and proven self-starter.
  • Maintains customer and provider confidentiality.
  • Computer skills: Excel, Word, and fast adoption of the Salesforce platform.

Qualifications

Education & Years of Experience

  • BS in a related field or equivalent experience.

Additional Experience

  • 75% travel is required
  • Lift Client- facing equipment, weighing up to 40lbs

Our Core Values 

Respect Passion Continuous Improvement Trust Customer FocusInnovation  

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer. 

Pay Rate: $47,500 - $56,000 Salary

Final pay rate is dependent on experience, training, education, and location.

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