Specialist I, IT Production Support

ID: Req21416

Location: TX - Dallas

Welcome to AMN Healthcare: Where Your Career Becomes the Next Big Success Story!

Ever wondered what it takes to build one of the largest and most successful healthcare staffing and total talent solutions companies?  It takes trailblazers, innovators, and amazing people like you.  At AMN Healthcare, we don’t just offer jobs; we pave the way for incredible careers.

Why AMN Healthcare?  Because You Deserve the Best:

 

  • Forbes Recognition: We don’t just make lists; we make headlines.  AMN Healthcare proudly claims a spot on Forbes’ prestigious lists not once, but twice!  We’re among the “Best Large Employers for Women,” a testament to our commitment to excellence.
  • SIA Approval: Acknowledged by Staffing Industry Analysts (SIA) as one of the “Rapidly Advancing Staffing Firms,” we have no plans to decelerate in the future.
  • Incredible Futures: Join a team that doesn’t just talk about building the future; we’re shaping it.  Discover how AMN Healthcare is crafting incredible futures, one amazing career at a time.

Job Summary

The Specialist I, IT Production Support provides quality first-level support to IT customers (AMN Team Members) to resolve incidents with a high degree of customer service, technical expertise and timeliness. This position has frequent contact with end users, peers and managers.

*This is an onsite role. It is required to be in the Dallas office 5 days a week.*

Job Responsibilities

  • Tracks calls and documents problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.

  • Provides PC hardware and software support to end-users.

  • Provides first-level assistance for defined problems and escalates tickets.

  • Installs PC and related peripheral equipment for end-user.

  • Maintains statistical reports and documentation, including problem/trouble and departmental statistical and efficiency reporting.

  • Sets up user accounts, process move, transfer, and user change forms.

  • Helps maintain inventory control for AMN IT assets.

  • Sets up for meetings, and other Audio Visio special requests.

  • Researches resolve and respond to questions that require more detailed investigation received via telephone calls, web, voicemail, email, or callbacks in a timely manner, in accordance with current standards and procedures.

  • Acquires and maintains current knowledge of relevant products (software and hardware) and support policies in order to provide accurate solutions to customers.

Qualifications

Education & Years of Experience

  • High School Diploma/GED plus 5-7 years of work experience

Certifications

  • CompTIA A+ | Computing Technology Industry Association (CompTIA) | Preferred

  • CompTIA Network+ | Computing Technology Industry Association (CompTIA) | Preferred

  • Microsoft Certified Professional | Microsoft Corporation (MSFT) | Preferred

Additional Experience

  • 1+ years in computer operations/help desk environment.

  • 1+ years in similar role preferred

Work Environment / Physical Requirements

  • Work is performed in an office/home office environment.
  • Team Members must have the ability to operate standard office equipment and keyboards.

AMN Healthcare will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the job.

Our Core Values

    ● Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation

    At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

    Pay Rate: $24.50 - $29.25 Hourly

    Final pay rate is dependent on experience, training, education, and location.

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