Director of Client Account Management – West

ID: Req21151

Location: Remote - CO

The Division Director, Client Account Management for Language Services skillfully executes consultative client management and growth strategies as they lead, develop, and oversee the management of our client’s language services programs.  Each Division Director will manage 10-15 Client Account Managers and/or National Account Directors, all of whom are individual contributors. The Division Directors drive and execute retention, happiness, and revenue maintenance and ultimately revenue expansion goals and targets for their assigned territory and teams.  This position is tasked with securing contract renewals, ensuring programs meet target goals, and growing customer share with current accounts.  

* Travel is 75% plus

Job Tasks:

  • Build and execute upskilling for each member of their teams to review progress to goals, support skill-building opportunities, and strategize toward their achievement of Key Performance Indicators.

  • Design and employ relevant tools and strategies to achieve team and company objectives including market sizing, penetration rates, C-Suite engagement at clients to gain additional Language Services products.

  • Lead and participate in weekly team meetings and 1:1 meetings to maintain strong communication, and build trust and teamwork among the account management team members.

  • Craft and communicate AMN performance management tools PSP – Performance Success Planning, PIP – Performance Improvement Plan, IDP – Individual Development Plan) to measure, evaluate, redirect, and/or develop engaged peak performers.

  • Build and supervise account plans with each individual contributor to ensure strong penetration and identify new areas of minutes growth. Implement and inspection progress on account plans at regular intervals with Client Account Managers..

  • Cultivate high-trust relationships of shared accountability with other business units and corporate teams through informal interactions that promotes collaboration, share best practices, discuss the progress of team production goals, and design and implement strategies to overcome performance challenges and company staffing brand penetration rates. Teams to include Sales Operations, Legal, Contracting, Client Support, Field Services, etc.

  • Act as the escalation point for inquiries, issue resolution or opportunities for growth and expansion that are unable to be completed by direct reports.

  • Leverage corporate resources, policies and structure to staff and develop engaged teams in order to achieve strategic and financial goals with the largest return on investment.

  • Manage the individual contributor management of delinquent accounts by communicating directly with clients in order to acquire payment or determine when to submit the account to legal for further action.

  • Be the funnel point for rate adjustment requests and the corresponding volume increases or margin erosion associated with contracting and pricing.

  • Travel with team members to face-to-face client interaction and to meet with existing and potential clients.

  • Ensure self and team maintain an expert understanding of company products and services.  

Minimum Education/Certifications:

  •  Bachelor’s degree or equivalent experience.

Preferred Education/Certifications:

  •   Master’s Degree

Minimum Experience:

  • 10+ years of total experience

  • At least 6 years’ experience as a quota-carrying Client Manager or similar with accountability for current client revenue growth

  • At least 4 years’ experience managing individual contributor Client Account Managers.

  • Experience in healthcare and hospital client management strongly preferred.

  • Sales Force

  • Microsoft Office (Word, Excel, Outlook)

  • Workday (HRIS)

Our Core Values

Respect  Passion  Continuous Improvement  Trust  Customer Focus  Innovation

At AMN Healthcare, our diversity, equity, and inclusion philosophy is grounded in the belief that we should respect all voices, seek different perspectives, and succeed when we act together as a positive force for all of humanity. AMN Healthcare strives to foster a workplace of belonging where all team members can be their authentic selves, where we can apply our collective skills to innovate solutions that empower the future of care. AMN Healthcare is an equal opportunity employer.

Pay Rate: $99,500 - $124,000 Salary

Final pay rate is dependent on experience, training, education, and location.

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